Refund policy

Jenangleton Standard Returns Policy

If you are not satisfied with your purchase, you may return items within 30 days of receipt for a full refund on the product price.

Note: Original shipping charges are non‑refundable.

Return policy may change during promotions. Please check promotion terms before ordering.

For returns/exchanges of Jenangleton products bought from other authorized retailers, contact the retailer directly.

Returns Process (excluding Black Friday & Promotions)

To start a return, email official@jenangleton.com with your order number and the item(s) you wish to return. We will send a return label and instructions.

Damaged Items

If items arrive damaged, email official@jenangleton.com within 14 days of delivery with:

Subject line: DAMAGED

Order number

Photos of the damaged item

Items Not Received

If your order is missing items, email official@jenangleton.com with:

Subject line: MISSING ITEM

Order number

Return Shipping Fees

Scenario Shipping Fee Responsibility

Consumer-initiated return Consumer pays return shipping (fee depends on carrier)

Damaged/incorrect items (our error) Consumer not responsible for return shipping

Order Cancellation

Orders may be canceled before shipment and within the time limits stated on our website.